Trust & privacy
Voiaro is a concierge, not a chatbot. It researches and drafts freely, but nothing leaves, and no money moves, without you. Here is exactly how that works, and what we will never do.
How approvals work
Every message to a venue starts as a draft. You review the day's batch and approve it with one tap, or edit it first, or send it yourself. Nothing is sent on your behalf until you say so.
Under the hood, each approval mints a single-use, time-limited token bound to the exact content you approved. If the content changes, the token is void. No token, no send, this is enforced in our systems, not just promised in copy.
What Voiaro never does
- Never sends a message without your explicit approval.
- Never sees or stores card numbers. Deposits are always completed by you, on the venue's own secure link.
- Never uses your data to train or fine-tune AI models. Personalization is retrieval-based, your profile informs suggestions, it never becomes model weights.
- Never messages a venue first from our numbers. The very first WhatsApp contact is a message you send yourself; our venue line only receives.
What we read
Only the booking confirmations you forward to us, plus your calendar's free/busy availability if you choose to connect it. Nothing else in your inbox, we can't read what you don't forward.
Security & data protection
Your data is hosted in the European Union. Raw forwarded emails are automatically deleted 30 days after we receive them; we keep only the structured travel details you'd expect on your profile.
Dietary and accessibility details are treated as special-category data under GDPR. They're stored encrypted, used only to filter suggestions, and the AI is never allowed to guess or infer them, you declare them, with explicit consent, or they don't exist in the system.
Personal data never enters our global venue knowledge base. What we learn about a restaurant stays about the restaurant.
Your control
Every fact we hold about your taste carries its source, an inline edit, and a delete control. You can pause learning at any time, export everything in a readable format, or delete your whole profile in a couple of clicks. It's your trip, and your data.